Warranty Policy β Electric Scooters & Electric Skateboards
At Skateboard Australia, we stand by the quality and performance of our electric skateboards and electric scooters. Every product is carefully engineered and tested to deliver an exceptional riding experience. Our warranty policy ensures peace of mind by covering defects in workmanship and materials under normal use.
π οΈ What We Cover
Our Limited Manufacturerβs Warranty applies to both electric scooters and skateboards:
- Electronic Components (Motors, ESC, Controller, Charger) β 12 months from purchase
- Battery Packs β 6 months standard warranty
- Battery faults between months 6β12 may qualify for a 50% discounted replacement (if deemed a manufacturer defect)
- Decks, Frames, and Chassis β 12 months
- Hardware (Wheels, Trucks, Bearings, Screws, Bolts) β 30 days
- Remote Controllers β 90 days
- Scooter Stems, Folding Mechanisms & Suspension β 6 months
- Onboard Displays / Dashboards β 6 months
We will repair or replace covered parts at our discretion, excluding labour or freight unless stated.
π§Ύ Eligibility Requirements
To lodge a valid warranty claim, you must:
- Be the original purchaser from Skateboard Australia
- Have a valid proof of purchase
- Submit the claim within the applicable warranty period
- Use and maintain the product as per the ownerβs manual
- Avoid unauthorised modifications, repairs, or servicing
π© How to Make a Claim
To start a warranty claim, contact:
Email: support@skateboardaustralia.com.au
Include:
- Your order number
- A detailed description of the issue
- Photos or videos showing the problem
- Proof of purchase
Our team will assess the issue. If required, we may:
- Request you return the product for inspection
- Direct you to an authorised service technician
- Initiate a replacement or repair upon fault verification
π¦ Note: Customers are responsible for shipping unless otherwise approved.
β What the Warranty Does Not Cover
The following are excluded from the warranty:
- Misuse, accidents, stunts, collisions, drops
- Water damage, fire, flood, or natural disaster
- Environmental exposure (rust, corrosion, UV fade)
- Modifications, flashing firmware, or unauthorised parts
- DIY repairs, improper installation or setup
- Damage from exceeding weight limits or rough use
- General wear & tear items:
- Tyres & tubes
- Bearings
- Brake pads, rotors, discs
- Suspension fluids, seals, or cables
- Grip tape or rubber decks
- Kickstands, fenders, plastic covers
- Improper storage, lack of maintenance, or overdue servicing
- Packaging or repacking costs
- Free items or promotional giveaways
β οΈ Voiding the Warranty
Your warranty will be void if:
- You install non-original parts or modify the device
- You attempt self-repairs not authorised by us
- The product is used for rental, courier services, or other commercial use
- The issue is due to excessive strain (e.g. max throttle uphill over time)
π Repairs & Replacements
- If the issue is warrantable, weβll repair or replace at no cost, excluding freight.
- If not covered, the customer bears full repair and shipping costs.
- Replacement parts are covered under the remaining original warranty period.
- Full unit replacements do not reset the 12-month warranty period.
π‘ Additional Notes
- Servicing is not included under warranty.
- We do not offer support for items purchased outside Skateboard Australia.
- For accessories or parts, warranty periods may differ.
π Questions or Support?
Weβre here to help!